At Ponds Cold Cream, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or purchase our skincare products.

What Information Do We Collect?

We collect both personal and non-personal data from you:

Personal Data:

• Contact details like your name, email address, and phone number when you create an account, make a purchase, contact us, or sign up for our newsletter.
• Payment information like credit card details when you make a purchase.
• Demographic data like age, gender, location, and interests when you fill out surveys or update your account profile.
• Photos, reviews, or other user-generated content if you choose to upload them to our website.

Non-Personal Data:

• Browsing information like your IP address, browser type, operating system, referral sources, length of visit, and pages viewed. This helps us understand how visitors use our site.
• Cookies that identify your browser to provide a customized experience. You can control cookie settings in your browser.
• Aggregated, anonymized data to analyze site traffic and usage. This never identifies specific individuals.

How Do We Use Your Personal Information?

We use your personal data in the following ways:

• Process orders and manage your account.
• Respond to your inquiries and provide customer support.
• Send marketing communications like emails about new products you may like. You can opt out anytime.
• Analyze data to improve our website and product offerings.
• Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
• Comply with legal obligations like payment processing rules.

We only process your personal data when we have a lawful basis to do so, including:

• When you consent to it, like for marketing emails.
• To fulfill contractual obligations, like order processing.
• To comply with legal requirements.
• To protect your vital interests or those of others.
• To pursue our legitimate business interests in a way that does not override your rights.

How Do We Share Your Personal Information?

We do not sell or rent your personal data to third parties. We only share it in the following cases:

• With service providers under contract who help operate our site and business. They are required to keep information secure and not use it for any other purpose.
• To comply with legal obligations, like enforcing our Terms of Service or protecting against fraud.
• To address risks to public health or safety.
• To protect our rights, property, or safety or that of other users.
• If we merge with or are acquired by another company. They will have access to your data which will continue to be subject to this policy.

How Do We Protect Your Personal Information?

We use appropriate technical and organizational security measures to protect your data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

While we strive to always protect your personal information, no data storage system is completely secure. We cannot guarantee the absolute security of your data.

What Rights Do You Have Over Your Personal Data?

You have the following rights with respect to the personal information we hold about you:

• Access: You can request more information about the personal data we hold and how we use it.
• Correction: You can ask us to update or correct incomplete or inaccurate personal data.
• Deletion: You can request that we delete your personal data from our records.
• Restriction of Processing: You can ask us to stop using your personal data.
• Data Portability: You can ask for a copy of your personal data for your own purposes.
• Objection: You can file a complaint against our data processing activities.

To make a request regarding your personal data, please contact us using the information in the Contact Us section below. In your request, please make clear what personal information you are referring to.

You can also opt-out of promotional communications by following the unsubscribe link located at the bottom of each email. Even after opting-out, you may continue to receive communications related to your transactions, servicing of your account, or other non-promotional purposes.

Third Party Sites

Our website may contain links to other sites like social media platforms. We are not responsible for the privacy practices or content of those sites. We recommend you read their privacy policies carefully.

Cookies and Tracking Tools

We and third party services use cookies and similar technologies to analyze trends, administer the website, track users’ movements, and gather demographic information. You can control cookie settings in your browser settings.

Our website uses the following cookies:

Essential Cookies: These help operate our site and provide services you request. For example, essential cookies remember your login credentials, what’s in your shopping cart, and your preferences.

Performance Cookies: We use these to understand how visitors use our site and to monitor performance metrics like traffic, usage trends, and site speed. This helps us improve our site.

Advertising Cookies: We use these to personalize content and advertisements. Our ads may appear on other sites you visit.

You can opt out of receiving personalized ads by adjusting your browser or device settings or visiting an opt-out center like http://optout.networkadvertising.org.

Children’s Privacy

Our website is not directed at children under 16. We do not intentionally collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

Changes to the Privacy Policy

We may update this privacy policy from time to time. We will post any changes on the website and update the Last Updated date at the bottom of this page. We encourage you to periodically review this policy for changes. Contact us if you have any questions about our privacy practices.

International Data Transfers

We are headquartered in the United Kingdom. When you use our site or provide any personal data to us, your data may be processed and stored outside your resident jurisdiction. Countries outside the European Economic Area (EEA) may not have the same level of data protection as those in the EEA, but we take steps to ensure your privacy rights continue to be protected according to this policy. By using our site and services, you acknowledge that your personal information may be transferred internationally.

Contact Us

Please get in touch if you have any questions about our privacy practices or handling of your personal information. You can reach us at:

Email: [email protected]

Phone: +44 330 555 5555

Postal Address:
Ponds Cold Cream
123 Skincare Lane
London, UK
SW1A 1AA

Last Updated

This privacy policy was last updated on January 1, 2023.